$5.00 flat rate &
Free Shipping over $50

Processing Time: Orders received are usually processed within 1 to 2 working days. All orders are shipped from North Carolina.

Delivery Estimates:
Most parcels are delivered within the United States in 2-7 working days from the date shipped. If you do not receive your order within that time-frame, please send an email to customer service.

You will receive an email when your order ships with the relevant tracking information provided. You can also view order information including tracking within My Account or here for our Tracking Page.

If you have not received your order in the recommended time-frame within 7 days of placing your order, please use the Contact Us form and reach out with your order number.

We only ship to addresses within the United States at this time. We apologize for any inconvenience this may cause and appreciate your understanding.

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Shop Pay
• Shop Pay Installments
• Paypal
• Apple Pay
• Google Pay
• Meta Pay
• Amazon Pay
• Venmo
• Afterpay

To change or update your delivery address, please use the My Account Dashboard. Follow these steps:

1. Click on the Sign In link in the main menu.
2. Log in to your account.
3. Click on View Addresses under the Account Details section.
4. Update or add new addresses as needed.

*Please note that shipping addresses cannot be changed once an order has been processed.

Login to My Account and there you can update your card on file.

Yes. GallerybyFlo.com considers the security and the privacy of its customer's personal data with the utmost importance. We implement the highest security standards, processes and measures to ensure the confidentiality, integrity and availability of your data.

To view your order, simply log in to your account on our website. Once logged in, navigate to the Orders section, where you can see your order history, current order status, and tracking information.

No, you can checkout as a guest without creating an account. However, creating an account allows you to easily track your orders, save your information for future purchases, and access exclusive offers.

All of our fragrances are authentic and decanted directly from the original manufacturer's bottle. We do not compromise, change or alter the fragrance's original state in any way.

A perfume decant is a smaller portion of fragrance transferred from a larger bottle into a smaller, often travel-sized container.

We offer two sizes for our perfume decants:

• 8 ml travel-size atomizer
• 0.7 ml sample in a 1 ml glass vial

It depends on the fragrance sample size you purchase, but here is a guideline as to what to expect with each sample size we carry:

• 0.7 ml = approx. 15 sprays

• 8 ml = approx. 120 sprays

Yes, each sample is labeled for easy identification. The vial has a label on the front, and the travel atomizer has a label inside. If your label is missing, please contact customer service, and we will arrange for a new label for you.

Both the 1 ml and 8 ml vials are made of high-quality glass, ensuring better longevity and shelf life for the fragrance. The 8 ml vial is housed in an aluminum protective outer case for added durability.

We use 1 ml glass sample vials and fill them with 0.7 ml of fragrance. This practice helps prevent spills during shipping and ensures the fragrance maintains its quality. Rest assured, you're still receiving the correct sample volume!

If your discount code isn’t applying at checkout, make sure:

• The code is entered exactly as you received it (check for spaces or capitalization).
• The code hasn’t expired or been used already.
• It applies to the products in your cart (some codes may have restrictions).

If you’re still having trouble, feel free to contact us, and we’ll be happy to assist you!

If you're having trouble logging into your account, try these steps:

• Make sure you're using the correct email address and password.
• If you've forgotten your password, click on the "Forgot Password" link on the login page to reset it.

If you're still unable to log in, please reach out to us at service@gallerybyflo.com, and we'll help resolve the issue as quickly as possible.

Absolutely! We’re always here to help with any questions regarding your Star Rewards. Just shoot us an email at service@gallerybyflo.com, and we’ll assist you with anything you need, whether it’s redeeming points or checking your balance.

We occasionally offer PR packages for social media collaborations! If you're a content creator or influencer interested in partnering with us, please send an email to service@gallerybyflo.com with links to your social media profiles. We’d love to explore the possibility of working together.

Absolutely! We offer a personalized concierge service to help our members find their perfect fragrance. Please create an account and subscribe to become a member, then contact us to discuss your preferences. Our team will guide you through selecting the best fragrance options tailored to you.

Yes! We’re passionate about discovering and collaborating with niche and indie fragrance brands. If you're a brand interested in partnering with us to feature your perfumes on our platform or in exclusive collections, please contact us at service@gallerybyflo.com. We’d love to explore how we can bring unique, curated scents to our customers through collaboration.

Yes, we ship to many countries worldwide. You can check if we ship to your country during checkout by entering your shipping address.

International shipping is available at a flat fee of $25.

Most parcels outside of the United States are delivered within 22 working days from the date of shipment, Monday through Saturday, using USPS. If you do not receive your order within this time frame, please contact our customer service team.

Yes, once your order is shipped, you will receive tracking details. Please note that tracking may be limited for some countries after the package leaves our facility.

Your country may charge customs duties, taxes, or other import fees. These are not included in the shipping cost and are the customer’s responsibility if applicable upon delivery.

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, including being in the original, unopened packaging.

Please read our full Return/Refund Policy

Customs inspections are beyond our control and may cause delays. We recommend checking your country’s customs regulations and tracking your package regularly to stay updated on its status.