Refund policy

Updated 09/22/2026

 

Eligibility for Returns

1. Condition: To be eligible for a return, your item must be in the same condition as when you received it, including being in the original, unopened outer sealed packaging.
2. Time Frame: Return requests must be initiated within 90 days of receiving your order.

Return Process

1. Initiating a Return: To start a return, please contact us with your order number, reason for the return, and photos of the item. If your return is approved, we will provide instructions for returning your item. Returns sent without prior approval will be rejected. Note that there is no restocking fee, but return shipping costs are the responsibility of the customer. If approved, we will email you the return address.
2. Approval and Refund: We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 5-7 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Additional Information

1. Return Shipping Costs: Customers are responsible for return shipping costs if the return request is approved.  Please note that original shipping charges are non refundable.
2. Applicability: This return policy applies to all items listed on GallerybyFlo.com.
3. Condition Requirements: Items must be in their original packaging and unopened. For damaged, defective, or incorrect items, please see item 9.
4. No Exchanges: We do not offer exchanges to maintain the integrity of our products.
5. Defective, Damaged, or Incorrect Items: If your item is defective, damaged, or incorrect, please contact us with your order number and photos within 3 days of delivery. Proof of purchase is required. If we sent the incorrect item, we will replace and ship the correct one at no extra charge. For defective or damaged items send an email to Service@GallerybyFlo.com with photos and description of damage so that we can determine a resolution. 
6. Customer Service Contact: For any return requests or questions, please email our customer service team at Service@GallerybyFlo.com.
7. Policy Exceptions: There are no exceptions to this policy.
8. Proof of Purchase: Proof of purchase is required for all return requests.

Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled.

We understand that mistakes happen and do not charge a cancellation fee for occasional cancellation requests. However, if multiple orders are placed and subsequently canceled within the same day, Gallery by Flo reserves the right to deduct any non-refundable payment processing fees incurred from the refund.

Returned or Undeliverable Shipments

If a shipment is returned to Gallery by Flo due to an incorrect or incomplete address provided at checkout, refusal or failure to accept delivery, failure to pay applicable customs duties, tariffs, taxes, or other import charges, or another circumstance outside of Gallery by Flo's control, the order will be refunded upon its return to us, less the original shipping charges and any additional carrier, return-shipping, customs, or related fees incurred by Gallery by Flo, to the extent permitted by applicable law.

If you would like the order reshipped instead, additional shipping charges may apply.

We appreciate your understanding and cooperation in following these guidelines to ensure a smooth return process

If you have any questions or concerns regarding our Return Policy, please contact our Customer Support Team at Service@GallerybyFlo.com or visit our FAQ Page.

Gallery by Flo reserves the right to update or modify this Return Policy at any time without prior notice. Any changes to this policy will be posted on our website. It is your responsibility to review this policy periodically for updates.

By making a purchase on Gallery by Flo's website, you agree to abide by the terms and conditions outlined in this Policy.

Thank you for choosing Gallery by Flo. We appreciate your trust in us as your source for exceptional fragrances and decanted products.

 

About Us

Gallery by Flo
Email: Service@GallerybyFlo.com

Contact Us
Phone: +1 980-290-5256
Customer service: Monday to Friday between 9:00 AM to 5:00 PM EST.

 

We appreciate your business and look forward to serving you!