GALLERY BY FLO
CONCIERGE
Let Us Find Your Dream Fragrance
Our Concierge Sourcing Service makes it simple and stress-free to track down those hard-to-find fragrances with confidence & ease.
Time-Saving Convenience:
Our dedicated team handles the entire sourcing process, saving you time and stress while you focus on enjoying your new fragrance.
STEP BY STEP
From Request to Delivery: The Process:
- Submit Your Request: Complete the request form with details about the fragrance you are seeking, including the brand, size, scent profile, and any other relevant preferences.
- Consultation: We will reach out via email to discuss the fragrance's size, condition, and budget. This is your opportunity to ensure everything aligns with your expectations.
- Sourcing Fee: If you decide to move forward, pay the $25 sourcing fee, which is valid for 3 months.
- Sourcing Process: Once the fee is paid, we will begin the search for your fragrance through our trusted suppliers and distributors. (Don't worry, if we can't find your fragrance, the fee is returned!)
- Completion: When we locate the fragrance, we will contact you with the purchase details. If you wish to proceed, we will handle invoicing and delivery arrangements.
Personalized Experience
Tailored consultations ensure that your unique fragrance preferences are met, making the search for your perfect scent effortless.
Additional Information
FAQ
How does the Service Work?
The concierge service on Gallery by Flo offers to source rare or hard-to-find perfumes. The process involves submitting a request, receiving a consultation, and paying a $25 sourcing fee. The fee covers a 3-month search, extendable by another 3 months at no extra cost if needed. If the fragrance is not sourced within that period, the fee is refundable. Once the fragrance is located, you can choose to purchase it.
What types of perfumes can you source?
We specialize in niche, discontinued, regionally locked scents, vintage, and limited-edition fragrances. If there’s a specific scent you have in mind, please let us know
Are there any restrictions on the perfumes you can source through the concierge service?
Due to the nature and difficulty of sourcing the Melanie Martinez Crybaby perfume, we regret to inform you that this specific item will not be offered as part of our concierge service. However, we will still have authentic samples and travel sizes of this fragrance available in our gallery for purchase. Please feel free to explore our collection for other unique fragrances!
How long will the entire process take?
The timeframe for the entire sourcing process can vary depending on the complexity and rarity of the requested perfume. You can expect the process to take up to 3 months for more complex or rare items. We will inform you of estimated timeframes during the consultation process.
Is the consultation free?
Yes! The initial consultation is completely free. During this session, we will discuss your expectations, budget, and any other details before proceeding with the service.
What happens during the Consultation?
During the consultation, we will discuss your budget, the specific perfumes you're looking for, preferred sizes, estimated prices, and the expected timeframes for sourcing. Once we've reviewed all the details, if everything aligns with your expectations, you can choose to confirm and move forward with the sourcing process.
What happens after the Consultation?
If you wish to proceed with sourcing after our consultation, we will send you confirmation of your request and keep you updated on the progression.
How long does it take to source a fragrance
The timeframe for sourcing can vary widely. Generally, it can take anywhere from 1 week for easily accessible perfumes to 4 weeks or longer for rare or high-demand items.
We will provide an estimated timeline during the consultation phase.
What if I change my mind after placing a request?
Please notify us as soon as possible if you wish to cancel your request. You can receive a refund if you cancel within 3 days of the sourcing request initiation. After this window, once sourcing has begun, the fee becomes non-refundable, even if you later choose not to purchase the fragrance.
What if I no longer want to purchase the item?
If the fragrance is found and you choose not to purchase it, the fee is non-refundable. However, it is not mandatory to purchase the item. Simply notify us if you decide to decline.
What if you don’t find my perfume?
If we are unable to find your fragrance within 3 months, we’ll contact you to either extend the search for another 3 months (at no extra cost) or offer a full refund of your service fee.
How much does the service cost?
There is a one-time, $25 service fee, which is fully refundable if we don’t find your item within the initial 3-month period.
Can you provide an example of the price and process for sourcing a perfume?
The retail price of perfumes can range from $50 for travel sizes of less common scents to $500 or more for rare, high-end fragrances. Each request is unique and will be discussed in the consultation.
How much is shipping?
Our standard shipping policy applies to our concierge service; however, the key difference is that insurance will be mandatory. We will cover the details during the consultation.
Is there a return policy?
Due to the nature of the service and the items being sourced, all sales are final. However, we strive for customer satisfaction and will work with you to address any issues or concerns.
When will my item be delivered?
The concierge follows our traditional delivery policy with one exception. All packages purchased through our concierge service will require insurance. Additional fees may apply.
How does the Service Work?
The concierge service on Gallery by Flo offers to source rare or hard-to-find perfumes. The process involves submitting a request, receiving a consultation, and paying a $25 sourcing fee. The fee covers a 3-month search, extendable by another 3 months at no extra cost if needed. If the fragrance is not sourced within that period, the fee is refundable. Once the fragrance is located, you can choose to purchase it.
What types of perfumes can you source?
We specialize in niche, discontinued, regionally locked scents, vintage, and limited-edition fragrances. If there’s a specific scent you have in mind, please let us know
Are there any restrictions on the perfumes you can source through the concierge service?
Due to the nature and difficulty of sourcing the Melanie Martinez Crybaby perfume, we regret to inform you that this specific item will not be offered as part of our concierge service. However, we will still have authentic samples and travel sizes of this fragrance available in our gallery for purchase. Please feel free to explore our collection for other unique fragrances!
How long will the entire process take?
The timeframe for the entire sourcing process can vary depending on the complexity and rarity of the requested perfume. You can expect the process to take up to 3 months for more complex or rare items. We will inform you of estimated timeframes during the consultation process.
Is the consultation free?
Yes! The initial consultation is completely free. During this session, we will discuss your expectations, budget, and any other details before proceeding with the service.
What happens during the Consultation?
During the consultation, we will discuss your budget, the specific perfumes you're looking for, preferred sizes, estimated prices, and the expected timeframes for sourcing. Once we've reviewed all the details, if everything aligns with your expectations, you can choose to confirm and move forward with the sourcing process.
What happens after the Consultation?
If you wish to proceed with sourcing after our consultation, we will send you confirmation of your request and keep you updated on the progression.
How long does it take to source a fragrance
The timeframe for sourcing can vary widely. Generally, it can take anywhere from 1 week for easily accessible perfumes to 4 weeks or longer for rare or high-demand items.
We will provide an estimated timeline during the consultation phase.
What if I change my mind after placing a request?
Please notify us as soon as possible if you wish to cancel your request. You can receive a refund if you cancel within 3 days of the sourcing request initiation. After this window, once sourcing has begun, the fee becomes non-refundable, even if you later choose not to purchase the fragrance.
What if I no longer want to purchase the item?
If the fragrance is found and you choose not to purchase it, the fee is non-refundable. However, it is not mandatory to purchase the item. Simply notify us if you decide to decline.
What if you don’t find my perfume?
If we are unable to find your fragrance within 3 months, we’ll contact you to either extend the search for another 3 months (at no extra cost) or offer a full refund of your service fee.
How much does the service cost?
There is a one-time, $25 service fee, which is fully refundable if we don’t find your item within the initial 3-month period.
Can you provide an example of the price and process for sourcing a perfume?
The retail price of perfumes can range from $50 for travel sizes of less common scents to $500 or more for rare, high-end fragrances. Each request is unique and will be discussed in the consultation.
How much is shipping?
Our standard shipping policy applies to our concierge service; however, the key difference is that insurance will be mandatory. We will cover the details during the consultation.
Is there a return policy?
Due to the nature of the service and the items being sourced, all sales are final. However, we strive for customer satisfaction and will work with you to address any issues or concerns.
When will my item be delivered?
The concierge follows our traditional delivery policy with one exception. All packages purchased through our concierge service will require insurance. Additional fees may apply.
Authenticity Guarantee
We guarantee the authenticity of every fragrance sourced, providing you with peace of mind with proof of purchase or certification.
Why Choose Us?
We don't just source perfumes—we tailor the entire process to your exact preferences. Whether you're seeking a specific scent profile, bottle size, or a budget-conscious option, we’ll ensure every detail is considered before sourcing your desired fragrance.
Ready to Find Your Dream Fragrance?
Request a Consultation
Please include the name, brand, size, and any specific batch year or pertinent details of the perfume you're looking for in your message. We will reply with more information. Thank you, and we look forward to working with you!
